Warranty & Care

Service & Warranty

What each series is covered for, and how to keep it covered.

One limited warranty covers all three series, with the coverage period set by the series on the order. The care guide is part of the same document — keeping to it is what keeps the coverage in force.

Coverage	Horizon	Ascent	Summit
Frame, sash and welds	10 years	10 years	10 years
Insulating glass seal	10 years	10 years	10 years
Exterior finish — AAMA 2604 powder coat	10 years	12 years	15–20 years*
Hardware mechanism and screens	3 years	5 years	10 years

*Summit’s finish is 15 years on the standard AAMA 2604 powder coat and 20 years where AAMA 2605 is specified at order, at an upcharge. Coastal salt corrosion is not covered on Horizon and is covered for 10 years on Summit. The hardware term covers locks, handles, hinges, rollers, operators and screen mechanisms.

01Wash the finishMild detergent and water, two to four times a year. Rinse quarterly near the coast.

02Keep the weeps clearBlocked drainage slots hold water against the seals.

03Lubricate the hardwareDry PTFE or silicone spray once a year — never oil.

04Check seals and glassReplace torn gaskets. No blades or scrapers on Low-E glass.

05Condensation is not a failed sealRoom-side water is humidity. Haze between the panes is covered.

06Do not paint or seal the frameThe powder coat is the finish; coatings over it void finish coverage.

Limited Warranty & Care Guide (PDF) File a service request

To file a claim, send the order number, the unit mark, photographs and a short description through your dealer or our Contact page. Labor is not included on any warranty claim; full terms and exclusions are in the PDF.

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