Every insulated glass unit we ship is built to a recorded specification. When a lite breaks on the jobsite or a seal fails, we send that specification to a partnering glass fabricator near the job, and the replacement is made locally as close to the original as the local market allows — same thickness, size, gas fill and tempering, with the nearest matching Low-E coating and spacer.
01Dry it in firstFoil-faced rigid foam board and low-residue exterior tape can be made available. Cut the board to the opening and close it the same day, so the house stays dry while the replacement is made.
02Send us the unitThe order number and unit mark from the frame label, a photo of the damage, and a photo of the etched mark in the corner of the glass.
03We pull the specThe exact makeup for that lite comes from the order record: glass thickness, Low-E coating, argon fill, spacer and size.
04Made locallyA partnering fabricator builds and tempers the unit as close as possible to the original, with no ocean wait. You collect it or we arrange delivery.
05Need an exact match?Where only the original will do — a certified Summit unit, or a coating that must match its neighbors exactly — the replacement IGU is made at the factory and ships in our next container.
06Who paysA failed seal or a manufacturing defect is covered under the Limited Warranty, labor not included. Breakage on site is site damage and is billed at cost.
